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Orders
Below are some of are common questions about orders
Where is my order ?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order anytime by logging into your account.
Shipping times:
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
Can I change or cancel my order?
We begin processing orders as soon as they’re placed, which means we’re often unable to make changes after the order is confirmed.
That said, if you need to update or cancel your order, please contact us within 1 hour of placing it at info@shopbeneath.com. We’ll do our best to help!
What is your return policy?
Please note: Final sale items, and all hygiene items are non-returnable.
What happens if an item arrived broken?
Please send an email to info@shopbeneath.com with an image attached you will either be issued a store credit or a replacement package.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes we do offer international shipping.
When will my order be shipped?
Orders are shipped within 7-14 business days of the order being placed.
My item shows delivered but i dont have it ?
Please immediately file a claim with usps or fedex.
How long will it take until I receive my order?
It can take anywhere from 5-7 business days to receive your order once shipped depending on the shipping carrier.